Faq

We proudly offer a comprehensive selection of top-tier brands in the telecommunications, networking, and IT equipment industries. These include Cisco, Poly, Dell, HP, Netgear, Fortinet, Sennheiser, Yealink, and many more. To see our complete brand portfolio, please visit our Brands page.

Each brand brings unique strengths:

- Cisco: Industry leader in networking solutions
- Poly: Renowned for high-quality voice and video conferencing equipment
- Dell, HP: Reliable and versatile computers and servers
- Fortinet, Netgear: Top-notch security solutions And many more!

Our experts are happy to help you select the brands that best suit your specific needs and budget.

To provide lightning-fast delivery, we offer same-day shipping on the following:

- All orders placed before 4 p.m. EST will be shipped same day.
- Orders placed after 4 PM EST will ship on the next business day.

If you require extra-urgent delivery, please call us directly at 800-475-0989 for assistance.

Yes! We stand behind the products we sell.

- All brand-new equipment includes a full one-year warranty.
- Remanufactured equipment includes a 90-day warranty.
- Extended warranties are available for a small additional fee.

To easily check the warranty status of your purchased items, visit the Warranty Information Page in your online account.

We offer a 30-day return window for eligible items (special order items excluded). To initiate a return, please follow these instructions:

1. Ensure all items are in their original packaging. Please avoid writing on the packaging to prevent restocking fees.
2. Go to the Return Form and fill out the form to initiate the return process.

Defective Items: We'll provide a service return label within 30 days of purchase. After 30 days, you'll be responsible for return shipping of defective items.

Absolutely! Our experienced sales representatives are ready to assist you. Contact us via:

- Phone: +1 973-808-4588
- Email: website@telquestintl.com

Yes! Our technical experts are ready to help with compatibility questions. To get the most accurate assessment, please contact us with the following information:

- The details of the upgrade you're considering (brand, model, version, etc.)
- Information about your existing equipment (brands, models, any relevant specifications)
- You can reach us by phone (+1 973-808-4588), or email (website@telquestintl.com)

Yes, we do! We have a dedicated program to buy back surplus or used equipment. To get started:

- Visit our Sell To Us page for details and a list of brands we accept.
- Follow the simple 3-step process to get an offer, ship your equipment, and receive payment.

At Telquest International, we're dedicated to exceptional customer experience. Here's what sets us apart:

- 30+ Years of Expertise: We leverage our deep industry knowledge to provide informed recommendations.
- Competitive and Custom Pricing: We strive to offer the best possible prices on top brands.
- Same-Day Shipping: We get your equipment to you quickly to minimize downtime.
- Personalized Service: We take a consultative approach, tailoring solutions to your unique needs.
- Easy Buyback Program: Get value for your surplus or used equipment through our simple buyback program.

We accept Visa, MasterCard, American Express, Discover, and PayPal. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

Funny you should ask! Telquest International has an expanding section of informative articles from basic deffinitions to extensive setup tutorials, as well as a glossary of telecom terminology.

Either on a product page, you can select 'Add to Quote', or going to Request a Quote page after logging into your account and you can add items there manually. Make sure your address is accurate and you may add any comments/remarks you would like on the submitted quote. Once your quote has been submitted, a sales representative will contact you shortly. For immediate assistance call us at 800-475-0989 or email us at support@telquestintl.com

Once your quote has been submitted, a sales representative will contact you shortly. For immediate assistance call us at 800-475-0989 or email us at support@telquestintl.com. You will receive an email when you quote gets approved and from there you can place your order. If for some reason your quote is not approved, a sales representative will contact you with more information.

Simply go to the Credit Cards Page in your account center. There, you can edit or remove current cards you have on your account as well as add more cards.

Simply go to the Address Book Page in your account center. There, you can edit or remove current addresses you have on your account as well as add more addresses.

Simply go to the Invoices Page in your account center. There, you can view all invoices on your account. You can view your open invoices or paid in full. You can also filter your invoices by amount due, due date, invoice date, or invoice number.

Simply go to the Warranty Information Page in your account center. There, you can view all transactions and items that you have warranty on. You can also view the warranty term and when the warranty is expiring.

Never, never, never. We don't share or sell any of your information. All information submitted to telquestintl.com is held private. For more information, please see our Privacy policy.

As you proceed through telquestintl.com, be assured we are on a secure server. None of our customer information is released and it is all confidential.

If your memory fails you, or you forget and accidentally leave it somewhere, you can retrieve your password (via e-mail) by clicking on the "forgot password" button.

1. Choose a VoIP Provider: At Telquest International we can help you find a reputable VoIP provider that suits your specific needs. We'll compare top options, ensuring you get the best features and pricing for your office.
2. Check Your Internet: We can assess your current internet setup and provide recommendations if you need to upgrade for optimal VoIP performance.
3. Get VoIP Phones or Adapters: Telquest International carries a wide selection of VoIP phones, ATAs, and headsets. We'll help you choose the right equipment based on your preferences and budget.

Talk to Telquest: Consult with us to discuss the following factors:

- Size of your Business: We'll assess your current needs and growth projections to ensure scalability.
- Features: We'll help identify essential vs. optional features.
- Type of System: We'll explain hosted vs. on-premise solutions and advise what might be best for you.
- Budget: We'll find competitive pricing on systems and equipment aligning with your budget.

Telquest is Your Partner:

- Phone Systems: We'll find the right VoIP solution with call center-specific features.
- Headsets & Accessories: We offer a wide range of professional call center headsets and tools.

Let's Talk! You can reach us by phone (+1 973-808-4588), live chat, or email (website@telquestintl.com).

- Understanding Integrations: Many popular VoIP phone systems offer integrations with leading CRM platforms like Salesforce, HubSpot, etc. These integrations streamline workflows and enhance caller experiences.
- Native: Some providers offer pre-built integrations, making setup simple.
- Types of Integrations:
-> Native: Some providers offer pre-built integrations, making setup simple.
-> API-Based: You may need technical resources to develop a custom integration using provided APIs.
- Finding Compatible Solutions:
-> Check Your CRM:
Research if your CRM supports phone system integrations.
-> Consult Telquest: We can help you identify compatible VoIP providers and guide you through the selection process.
- Setup Considerations: While Telquest doesn't provide direct integration setup, we can advise on the complexity level and assist in choosing systems with user-friendly integration tools.

- SIP Trunking:
-> Connects your existing on-premise PBX to the internet for VoIP calls.
-> Offers more control over your phone system.
-> Requires in-house or third-party technical expertise for management.
- Hosted PBX:
-> Your phone system is managed by a provider in the cloud.
-> Lower upfront costs and less technical overhead.
-> Features may be more limited than a fully customizable on-premise solution.
- Choosing the Right Fit: Telquest can help assess your needs. Consider factors like technical resources, desired control, budget, and feature requirements.

Let's Talk! You can reach us by phone (+1 973-808-4588), live chat, or email (website@telquestintl.com).

- Cloud-Based VoIP: Ideal for remote teams due to its flexibility and easy scalability. Employees can access the system from anywhere with an internet connection.
- Features to Look for:
-> Softphones (computer-based phones)
-> Mobile Apps
-> Video Conferencing Integration
-> Collaboration tools

Telquest Assistance: We specialize in finding the right VoIP solutions for distributed workforces. Contact us to explore providers with robust remote work features. You can reach us by phone (+1 973-808-4588), live chat, or email (website@telquestintl.com).

- VoIP vs. Traditional Phone Lines: VoIP often offers significant cost savings compared to landlines due to lower long-distance rates and bundled features.
- Usage Analysis: Review your calling patterns. Can you optimize your plan based on call volume and peak times?
- Competitive Pricing: Telquest can compare prices from various providers to ensure you get the best value.
- Evaluate Features: Do you have unused features that you're paying for? Right-sizing your plan can save costs.

- Cloud Adoption: More businesses are moving to cloud-based phone solutions for flexibility and cost-effectiveness.
- AI Integration: AI-powered virtual assistants, call routing, and analytics are improving customer experiences.
- Unified Communications: Integration of voice, video, messaging, and collaboration tools into a single platform.
- Focus on Security: Increased importance of encryption and secure remote access in telecom solutions.
Telquest Keeps You Informed: We stay on top of industry trends. Contact us to learn how the latest advancements can benefit your business communication. You can reach us by phone (+1 973-808-4588), live chat, or email (website@telquestintl.com).

1. Strong Encryption: Use WPA2 or ideally, WPA3 encryption for the most secure connection. Avoid outdated protocols like WEP or WPA.
2. Robust Password: Choose a complex, unique password for your Wi-Fi network. Avoid easily guessed phrases or information related to your business.
3. Separate Guest Network: Create a separate Wi-Fi network for guests and visitors to isolate them from your main business network.
4. Enable Firewall: Ensure your router's firewall is turned on, and configure rules to control permitted traffic.
5. Regular Updates: Keep your router's firmware updated to patch security vulnerabilities.
6. Employee Education: Train employees on best practices like avoiding suspicious links and recognizing phishing attempts.
Telquest Can Help: We offer a range of secure networking solutions and can recommend the best routers and security configurations for your needs.

- Switches:
-> Expand the number of wired devices that connect to your network within the same location.
-> Operate at the data link layer (Layer 2) of the networking model.
- Routers:
-> Connect different networks (e.g., your internal network to the internet).
-> Operate at the network layer (Layer 3), routing traffic based on IP addresses.
- Determining Your Need; Ask Yourself:
-> Do I need to connect more devices in the same physical area? (More switches likely needed).
-> Do I need to create separate sub-networks or connect to a different external network? (More routers likely needed)
Telquest Expertise: We can assess your existing network and expansion goals to provide precise switches or routers recommendations based on your business needs.

- Proactive Monitoring: Managed service providers monitor your network 24/7, identifying issues before they cause major downtime.
- Technical Expertise: Access a team of network specialists without having to manage an in-house IT department.
- Security Management: Managed services often include robust security measures, patch updates, and threat protection.
- Scalability: Increased importance of encryption and secure remote access in telecom solutions.
- Cost Savings: Outsource your network management for potential cost savings over hiring your own IT staff.

1. Check Your Speed: Run an online speed test to compare your actual speed to your subscribed speed.
2. Pinpoint Bottlenecks: Is the issue with a specific device, or your entire network?
3. Restart Equipment: Reboot your modem, router, and the affected devices.
4. Check for Interference: If using Wi-Fi, cordless phones or microwaves can interfere. Try switching channels or moving your router.
5. Inspect Cables: Look for damaged Ethernet cables or loose connections.
6. Contact Your ISP: If the problem persists, your internet service provider might be experiencing issues.

- Firewall: Ensure your router has a firewall enabled and properly configured.
- Strong Passwords: Use unique, complex passwords for your router's admin access and your Wi-Fi network.
- Antivirus/Antimalware: Install security software on all devices connected to your network.
- Software Updates: Keep operating systems, applications, and router firmware updated with the latest security patches.
- Network Segmentation: Divide your network into separate zones for enhanced security (e.g., guest Wi-Fi vs. internal business network).
- Employee Training: Educate staff on recognizing phishing scams and cybersecurity best practices.

- Standard Ethernet: Traditional Ethernet cables transmit data only. Devices connected to the network require separate power sources.
- Power over Ethernet (PoE): PoE-enabled Ethernet cables carry both data and electrical power. This allows you to power compatible devices like IP cameras, VoIP phones, and wireless access points using the same cable that provides network connectivity.
-> Simplified installation: Reduce the need for separate power outlets near your devices.
-> Cost-effective: Saves on cabling and electrician costs. -> Centralized power management: Remotely power-cycle devices if needed.

- Assess Your Needs: Do you regularly transfer extremely large files, handle high-bandwidth applications, or support a large number of users? If not, a 10Gb upgrade might not be necessary right now.
- Compatibility:
-> Network Switches: You'll need 10Gb capable switches.
-> Cabling: Likely need Cat6a or higher cabling for optimal 10Gb performance.
-> Network Adapters: Computers and servers need 10Gb network interface cards (NICs).
- Cost: 10Gb equipment can be significantly more expensive than traditional gigabit gear.
- Telquest Guidance: We can help determine if a 10Gb upgrade makes sense for your business and recommend the appropriate equipment.

- Size of Your Network: Consider the number of devices and users to determine necessary throughput.
- Security Features:Look for features like intrusion detection/prevention (IDS/IPS), web filtering, and VPN support.
- Ease of Management: Choose a firewall with a user-friendly interface that suits your technical expertise.
- Threat Landscape: Assess the specific security risks your business faces.
- Budget: Firewalls range in price based on capabilities and capacity.
Telquest Recommendations: We work with top firewall brands and can help you select the ideal solution to match your security needs and budget.

- SD-WAN (Software-Defined Wide Area Network): SD-WAN simplifies the management and operation of WANs (networks connecting multiple locations). It uses software to intelligently route data traffic across various connection types (MPLS, broadband, 4G/5G).
- Benefits:
-> Improved network performance: Prioritize traffic and optimize connections for critical applications.
-> Increased flexibility: Add new sites and connections quickly.
-> Cost-savings: Reduce reliance on expensive MPLS circuits.
-> Centralized Management: Control your entire WAN through a single dashboard.

- Reliable Internet Connectivity: Ensure sufficient bandwidth and low latency for smooth access to cloud services. Consider redundant connections for extra reliability.
- Prioritize Traffic (QoS):If your router supports it, implement Quality of Service (QoS) rules to give cloud application traffic priority over less critical data.
- Direct Cloud Connect:Some cloud providers offer direct, private connections that bypass the public internet, enhancing performance and security.
- Local Caching/Edge Devices:For frequently accessed data, consider local caching solutions or edge computing devices to bring cloud resources closer to your users.